Frequently Asked Questions

See the Frequently Asked Product Questions for help with your product purchase.

Is there a charge for the initial consult for Online Therapy?

There is no charge for the initial consult, the purpose for the consult is to determine if doing online therapy will be a good fit for your needs.

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Why Can't I Get the Screeners to Work?

The screeners work best with the latest version(s) of Internet Explorer and/or Mozilla Firefox. If you don't have recent versions of these browsers...that could be why the screeners won't work.

Check your browser(s) to see if you have the latest version of Internet Explorer and/or Mozilla Firefox.

If you don't, download the latest version of Internet Explorer

or download the latest version of Mozilla Firefox
Another possible explanation why they might not be working is if you are trying to access them from a work or school computer.

I have worked in a large school district and they had a really sensitive internet firewall that wouldn't let some (a lot of) information through sometimes.

I apologize if this is the case because, it doesn't help much if you're trying to use them for students at school or in a private practice.

If this is the problem my suggestions are...

Speak with the IT people who are in charge of the firewall and see if they can add our site to a safe sites list or whatever they may call it.

If someone you know has one of those portable Wi-fi hotspots (like the ones you can get through Verizon or T-Mobile), use the Wi-fi from that and a personal laptop or iPad.

Try accessing it on a home computer using your personal internet (not a school or work computer).
Download the latest version of Adobe Flash Player.

These are the questions I get asked most. The above 3 responses have cleared up people's problems 99.9% of the time because after giving them the suggestions I never heard back that they were having problems.

So I have assumed that no news is good news.

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Do Your Apps Only Work on Apple Devices?

Yes, currently our apps only work on iPhone, iPod Touch (3rd generation and higher), and iPad.

Also, they don't run on Macs because in order to do this you must have the source code for the app, which we do not provide.

There is a workaround to do this if you want to attempt it.

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Where Do I Find Answers to My Questions in the Forums?

Follow the instructions below to find comments posted about your questions.

Visit the Q & A forum (<-- This link opens in new window)...

Scroll to the bottom, find your question, and click on it.

On the page that your questions is on...find the text link that says "Click here to read or post comments" and click on it.

If the text link says "Click here to post comments" then no comments have been posted.

*Note: You may also subscribe to receive emails when someone posts a comment, that way you don't have to check back all the time to see if people have commented.

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What Are You Going to Do With My Email Address?

We will use your email address to send you

fresh new therapy ideas
crazy helpful printable (PDF) handouts, guides, and materials
invites to special events like Speech Therapalooza & the ASHA Photo Scavenger Hunt
special deals on our apps and products
product and service reviews you may find useful for your child or the children you serve.

Our information will help you build better speech and language skills in your child or the children you serve.

We H-A-T-E SPAM as much as you do, and we will NEVER sell or spam your email address or any other information we receive from you without specifically implying it or obtaining your permission first.

You can unsubscribe at any time with one quick click in any of our emails.

If you have a question that is not covered (or not covered well enough) on this page, please contact us...or check our Q & A Forums.

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